Everything you need to know about managing your business with LawnSnowPro
Create your account and set up your business profile. You'll be assigned the OWNER role with full access to all features.
Set up the ZIP codes where you provide services to receive qualified leads:
Invite team members and assign them appropriate roles:
Import or manually add your customer base with their service properties. Each customer can have multiple properties.
Set up weather API keys to enable automated storm detection and route generation:
Define your coverage areas to automatically receive qualified leads from customers in your service zones.
Get instant notifications when customers in your area request service.
View, respond to, and track all your leads from one central location.
Our AI automatically analyzes customer descriptions to determine service type and specific needs.
Field operators can broadcast their location while on routes. Dispatchers and customers can view crew locations on a live map.
Get the most accurate weather data by aggregating forecasts from three trusted sources.
Automatically detect snow events and generate priority-based routes.
Create efficient routes with automatic optimization and time estimates.
Schedule recurring jobs with weather-aware rescheduling suggestions.
Generate invoices from completed jobs and accept online payments.
When customers submit service requests, our AI analyzes their description to determine service type (lawn, snow, or both). We then match them with all active service areas that cover their ZIP code and service type. You'll receive an email notification with full customer details and can respond through your dashboard.
Go to Dashboard → Service Areas and click 'Add Service Area'. Give it a name (e.g., 'Downtown Austin'), select the service type (Lawn, Snow, or Both), and add ZIP codes one at a time. Make sure to mark it as Active to start receiving leads. You can edit or deactivate areas anytime.
You'll only receive leads for service types you've specified in your service areas. If you set an area to 'Lawn Care Only', you won't receive snow removal requests. Our AI detects over 100 lawn keywords (mowing, fertilizing, cleanup, etc.) and 60 snow keywords (plowing, salting, etc.).
Click on any lead in your Leads dashboard to view full details. You can add notes (internal or customer-visible), update the status as you progress, and track all communication history. Customer-visible notes are sent via email to the customer automatically.
Yes! Simply mark your service areas as Inactive in Dashboard → Service Areas. You'll stop receiving new leads but can reactivate anytime. This is useful during busy periods or seasonal shutdowns.
Field operators can start GPS tracking from their assigned route detail page. They'll see a 'GPS Tracking' card with a 'Start GPS Tracking' button. The system requires browser location permission. Once started, location broadcasts every 30 seconds to the live map.
For full weather functionality, you'll need API keys from OpenWeatherMap and Visual Crossing. Weather.gov (NOAA) doesn't require an API key. You can operate with just one source, but three sources provide the most accurate consensus forecasts.
When storm monitoring is enabled, the system checks weather every hour. If snow accumulation exceeds your threshold (default 2 inches in 24 hours), it automatically generates routes for all active snow removal customers, sorted by priority tier, and sends notifications to crews and customers.
Yes! When a field operator starts GPS tracking on an active route, customers assigned to that route can view the crew's live location and estimated arrival time from their customer portal.
Priority tiers determine the order of service during storms: PREMIUM customers are serviced first, then PRIORITY, then STANDARD. This ensures your highest-value customers get priority treatment during high-demand events.
Yes! Go to Settings → Job Templates to create custom templates for different service types (mowing, plowing, salting, etc.). Each template can have a default duration, pricing, and required equipment.
Owners and Dispatchers can access the Demo & Testing page from the dashboard. This page allows you to test GPS broadcasting and weather storm detection with one click, without affecting live operations.
Our support team is here to help you succeed.
Email: support@lawnsnowpro.app
Available: Monday - Friday, 8am - 6pm EST
Response time: Within 24 hours